Privacy Policy

pavonariels collects various types of information to provide you with our comparative company analysis services. We believe in transparency about what data we gather and why we need it.

We only collect information that's necessary for providing our services or improving your experience on our platform. You can control much of what you share with us through your account settings.

Your data serves specific purposes within our platform. We don't use it for anything beyond what's outlined here, and we never sell your personal information to third parties.

Service Delivery: We use your information to generate comparative analyses, create reports, and provide the financial insights you're looking for. This includes processing uploaded financial documents and generating visualizations based on your data.

Platform Improvement: Usage patterns help us understand which features work well and which need refinement. We analyze aggregated, anonymized data to make our tools more effective and user-friendly.

Communication: We'll contact you about your account, service updates, or respond to support requests. We might also send educational content about financial analysis techniques, but you can opt out of these communications anytime.

Security and Compliance: Your information helps us detect suspicious activity, prevent fraud, and comply with South African financial regulations including the Protection of Personal Information Act (POPIA).

Under South African privacy laws, you have specific rights regarding your personal information. We make it straightforward to exercise these rights.

To exercise these rights, contact our privacy team at privacy@pavonariels.com or use the contact information below. We'll verify your identity and process most requests within 30 days. Some requests might take longer if they're particularly complex.

Financial data requires exceptional security measures. We've implemented multiple layers of protection to safeguard your information against unauthorized access, alteration, or disclosure.

Encryption: All data transmission uses TLS 1.3 encryption. Stored data is encrypted using AES-256 standards, with separate encryption keys for different data types.

Access Controls: Employee access to your data is restricted based on job responsibilities. All access is logged and regularly audited. We use multi-factor authentication for all administrative accounts.

Infrastructure Security: Our servers are hosted in certified data centers with 24/7 monitoring, backup power systems, and physical security controls. We regularly update and patch all systems.

Regular Audits: We conduct quarterly security assessments and annual penetration testing. Our security practices are reviewed by independent auditors to ensure compliance with industry standards.

Despite these measures, no system is completely secure. If we detect any security incident affecting your data, we'll notify you within 72 hours and explain what happened and what we're doing about it.

We don't keep your information longer than necessary. Our retention periods depend on the type of data and legal requirements.

Account Information: Personal details are retained while your account is active plus 12 months after closure, unless you request earlier deletion.

Financial Data: Uploaded financial documents and analysis results are kept for 7 years to comply with South African financial record-keeping requirements.

Usage Logs: Technical logs and analytics data are retained for 24 months for security and improvement purposes, then automatically deleted.

Communication Records: Support conversations and email communications are kept for 3 years to maintain service quality and resolve disputes.

When deletion periods arrive, we permanently remove data from our systems and backups. You can request earlier deletion of specific information types, though some data might need to be retained for legal compliance.

We're selective about sharing your information. When we do share data, it's always for specific purposes and with appropriate safeguards.

Service Providers: Some trusted vendors help us deliver our services - cloud hosting, email delivery, and customer support tools. These partners can only use your data for the specific services they provide to us.

Legal Requirements: We may disclose information when required by South African law, court orders, or regulatory requests. We'll notify you when possible unless legally prohibited.

Business Transfers: If pavonariels is acquired or merges with another company, your information would transfer to the new owners under the same privacy protections outlined here.

We never sell, rent, or trade your personal information to marketing companies or data brokers. Any data sharing happens under strict contractual agreements that protect your privacy rights.